ThermoFloor™ - FAQ

When will my order ship?
We generally ship the same day or next business day if you order is placed late in the day.
How long will it take to deliver my order?
Transit time to the West Coast is 4 days, East Coast 3 days and 1-3 days for points in between.
View transit time map
Can I get my order any faster?
Yes, we also offer Next Day Air and Second Day Air options.
How much does shipping cost?
Ground shipping is free on orders over 90 ft.². To see how much your specific order will cost to ship, input your items into the shopping cart and press "Check Shipping Options".
How long will ThermoFloor™ radiant floor heating systems last?
When installed according to the instructions, ThermoFloor™ radiant floor heating systems should last a lifetime. Our floating floor warming systems are warranted for 10 years.
Is a GFCI required?
A GFCI (ground fault circuit interrupter) is required for installations where moisture may be present, i.e., in bathrooms and kitchens. Either install a GFCI in the circuit or install a thermostat control with built-in GFCI.
Where can I find information on the programmable thermostat?
Visit OJ Electronics interactive presentation at http://www.oj.dk/Files/System/Pres/intro.html. or view user manual in PDF format.
What if I am not satisfied?
We are confident you will be satisfied. Once you try ThermoSoft's warm floors, you'll wonder how you ever lived without it. We also offer a 90 day Money Back Guarantee and a Lifetime Limited Warranty.
How can I become a certified ThermoFloor™ installer?
Email us at installer@thermosoftinternational.com
How can I become an approved ThermoFloor™ distributor?
Email us at distributor@thermosoftinternational.com
If I recommend ThermoFloor™ to a friend or neighbor, does ThermoSoft offer a reward for referrals that result in sales?
Yes, email us at rewards@thermosoftinternational.com to learn more.