Laminate Floor Heat FAQ

  • When will my order ship?

    We generally ship the same day or next business day if you order is placed late in the day.

  • How long will it take to deliver my order?

    Unless expedited, it can take between 3-10 business days depending on location.
    View transit time map

  • Can I get my order any faster?

    Yes, we offer several expedited delivery options.

  • How much does shipping cost?

    To see how much your specific order will cost to ship, input your items into the shopping cart and press "Check Shipping Options".

  • How long will ThermoFloor™ radiant floor heating systems last?

    When installed according to the instructions, ThermoFloor™ radiant floor heating systems should last a lifetime. Our floating floor warming systems are warranted for 10 years.

  • Is a GFCI required?

    A GFCI (ground fault circuit interrupter) is required for installations where moisture may be present, i.e., in bathrooms and kitchens. Either install a GFCI in the circuit or install a thermostat control with built-in GFCI.

  • Where can I find information on the programmable thermostat?

    Visit OJ Electronics interactive presentation at http://www.oj.dk/Files/System/Pres/intro.html. or view user manual in PDF format.

  • What if I am not satisfied?

    We are confident you will be satisfied. Once you try ThermoSoft's warm floors, you'll wonder how you ever lived without it. We also offer a 100 day Money Back Guarantee and a Lifetime Limited Warranty.

  • How can I become a certified ThermoFloor™ installer?

    Email us at installer@thermosoftinternational.com

  • How can I become an approved ThermoFloor™ distributor?

    Email us at distributor@thermosoftinternational.com

  • If I recommend ThermoFloor™ to a friend or neighbor, does ThermoSoft offer a reward for referrals that result in sales?

    Yes, email us at rewards@thermosoftinternational.com to learn more.

ThermoSoft electric floor heating customer service representative
To place a phone order or for assistance, call
1-800-308-8057
1-847-279-3800


8 a.m. - 10 p.m. CST
7 Days a Week
Canadian Shipping
We also ship to Canada!
No brokerage fees and hassle-free!
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