ThermoFloor™ - Warranty

If you are not satisfied with your purchase, or if you purchased too many or the wrong size, simply return the new and unused pads in the original or equivalent protective packaging, postage prepaid within 90 days.

Returns may be subject to a 10% restocking fee. Call for details.

Our floating floor warming system is warranted for 10 years.
Please read your Limited Warranty in the Installation Manual for details or contact us for a copy.

A WORD ABOUT FLOOR MANUFACTURER'S WARRANTIES

Some flooring manufacturers may suggest that using other than their own brand of underlayment pad will void their warranty. This would be like a car manufacturer telling you that your car warranty is void if you buy different tires. This practice is known as "tying" which is the same issue that caused the Justice Department to win a consent decree from Microsoft in 1995.

The compression resistance and density of our radiant floor heat underlayment pads will meet or exceed the requirements of virtually every laminate or engineered floor manufacturer. If flooring manufacturers do not specifically exclude installation with radiant floor heating, they have no good reason or legal basis for voiding their warranty.

If the flooring manufacturer specifies a maximum temperature limitation in their written warranty, simply set your thermostat maximum temperature function not to exceed this limit.

If you encounter this issue, let us know the company and provide a copy of the written warranty. Email us at info@thermosoft.com

Find out more about Specifications and Test Results.