Customer Reviews

Dear Sir,

I just want to take the time to tell you how satisfied I am with your product. We remodeled the basement and had a few options on how to heat the area. My wife wanted laminate flooring but I didn't because of the "cold feet" problem. I looked at a vent free gas fireplace and also routing my existing hot air system. Both of the other options would or could cause problems. I went online and saw your product. I spent some time with my builder who had never put in this type of heat, but was willing to try. I spoke with Anthony from your office and he was a tremendous help with both the design and how to do it. We have had the floor installed for two months now and love it. The programmable thermostats and the pads for both laminate and tile flooring work excellent. Thank you for a job well done.

Steve D.
Belvidere, IL

Dear Customer Service,

First I want to say that I have installed your radiant floor heating mat in my kitchen. I can only start with What a Great Product! It was installed by my contractor who is remodeling the entire kitchen. Let me give you the high points:

This was his first time working with such a product. We found all the instructions easy to follow and complete.
Laying the porcelain tiles was no more difficult than if there was no heating matt installed.
The finished product brings great warmth under foot and to the entire which is surrounded by 3 outside walls. The sales person was great on the phone when ordering the product. I gave him the dimensions as I thought were needed, he suggested getting 2 mats, instead of one big one, incase it wasn't all needed.
My contractor has taken photos of the whole installation process and will suggest it to all his customers.

Again it's a great product and I am looking forward to modeling other rooms in the house so I can install ThermoTile in each one.

Thanks,

Paul M.
New Brunswick, NJ

Dear Sir,

Thank you for the wonderful floor heating product you introduced me to. As I completed the build out of my basement, I recently had it installed underneath both a hardwood floor, as well as the ceramic tile in the bathroom. I can't express enough, how pleased I am. During the winter months, the basement, which is typically a cold damp area, is warm and dry. Even in the spring, summer, and fall, we enjoy the benefits of this product. We never shut it off, and don't even notice the effects on out electric bill!! You truly have something amazing, and I heartily recommend it for all houses, on every level, not just in basements. If anyone has any questions regarding the viability of this product, please feel free to have them call me.
Sincerely yours,

Stephen K.
President
Choice One Mortgage, Inc.
,

Dear Customer Service,

I would like to thank you for all your help and excellent customer service. You went beyond any expectations I have about customer service. Thank you for understanding what customer service is all about.
Have a nice day.

Jerry C.
Glenwood, MD

Dear Sirs,

I spoke with a sales representative today and he was extremely helpful and very pleasant to work with. So far, I'm very impressed!

Lisa G.
Berkeley, CA

Dear Sir,

Thank you so much for your assistance in reordering the two shorter mats. I very much appreciate you allowing me to return the mat that was to long. My tile Installer and Contractor are very impressed with your ThermoTile product and plan on recommending it to their customers. I am very impressed with the customer service I have received. Sincerely,

Diann K.
Klamath Falls, OR

I've ordered before and my customers love your product. Plus, I like your prices.

Dorian S -- Sandlin Home Remodeling
Franklin, IN

Reputable company, good price, we bought one in the past and technical support has been very good. Unfortuately our first mat was apparently damaged during the tile installation (installation by "professional" installers). They have agreed to replace the mat, so this is our second order. .

Clifton G.
Hardin, MT

Your product is unbelievable. I actually lay on the kitchen floor with the dog because it feels so good. Like stepping onto a warm sidewalk. I wish I found out about this 10 yrs ago. I tell everyone.
Thanks,

Mike A.
Grangeville, ID

I wanted to take this opportunity to compliment you on your website as well as the help I received on a project I am doing in my house. It has become rare to find people who are knowledgeable and helpful, Russ was both of these and more importantly I could reach him when I needed to. This personal service is why I purchased from your company. I'm looking forward to receiving my order and if the product is 1/2 as good as the help I've received I'm sure I will be very happy with the system

Tim D.
Baraboo, WI

Hey, thanks, you are true gentlemen. And by the way, I have already received the mat! Talk about great service. Will absolutely recommend you at every turn.

Kevin M.
Williston, ND

Now that we have the bathroom complete and floor heated I have to tell you it was the best thing we did - it was the one thing I thought most unnecessary and turned out to be the nicest.

Lou A.
Wellington, CO

We put our own cables in. Turned them on yesterday. They work great. Thanks!

Patti M.
Brookfield, IL

I am writing to express my thanks to your company for their handling of my order. I ordered a T20-120 heating mat from your company, installed it, and it failed. I contacted your customer service who worked with me at length to replace the unit. I have installed the replacement, and want to let you know how pleased we are with the warm floor. Your service department was Very helpful in resolving this, and working with me to provide me with a Quality unit. I am an electrician, and have had many opportunities dealing with companies in satisfying the needs of the customer, and I can state without reservation that your company provides Excellent service matched by few others. I wanted to write and express my thanks and complete satisfaction with your product and service.

Charles H.
Etters, PA

Wow! If your product is as great as your service, I'm going to LOVE my heated floor! I received the mat and thermostat today! Thanks so much! You guys are speedy!! We're having it installed soon when our floor is replaced and I'll let you know!

Kathy Y.
Holt, MI

The delivery was faster than I even expected, normally anything I order takes at least five days to get to me, I had this in two, and I ordered late in the day, super fast shipping, the directions were very easy, even if you are not a professional installer, the ThermoTile is of superior quality, lays nice and flat, unlike some of the other makes, that use just cable and you can not get it to lay, especially on concrete floors when there's no place to staple. Thanks again and keep up the good work.

John R.
Owner Operator,
Abben Home Service L.L.C
,

The price was exceptional compared to other vendors..... Our sister is happy with hers..... Very friendly and knowledgeable customer service representatives

Rod C.
Hilton Head Island, SC

I have looked at different brands and styles and your seem to be the best made and a fair price

Emery B.
Marion, IN

We already have one and like it. Easy to use website.

John D.
Seal Rock, OR

I bought several times and never had any issues.

Steven M.
Wallingford, CT

Website was easy to use in figuring out type and quantity needed. Dealing directly with manufacturer is a plus.

Margaret W.
Waymart, PA

I have used your product in the past and am very pleased with its performance and ease of installation.

Scott B.
Annapolis, MD

Great website! The simplicity of your product to install, combined with the zero EMF, made the choice easy

Cathy R.
Elizabethtown, KY

I have ordered ThermoTile before and have your product in other parts of my home. I am putting in more tile and want to heat it. The product keeps my house at a livable temp. This is a 2 story house and the floors maintain the temp without over heating the upstairs.

Laura P.
American Canyon, CA

I chose Thermosoft after extensive online research on product quality. I felt most comfortable dealing directly with the product manufacturer. Website offers a good mix of product information and e-commerce capability.

Alan G.
Walnutport, PA

Previous buyer, VERY SATISFIED!

Jim M.
Ridgewood, NJ

Best prices anywhere, excellent product (2nd installation), easy to use, great service.

Bruce G.
Shelby TWP, MI

Your product and service are terrific! This is my second order. Last week I emailed customer service for help with a tricky layout. I received a prompt response that was very helpful, hence my order today.

Robert Z.
Lower Gwynedd, PA

Hi

Just a short note to say how much we are enjoying our heated floor. The bathroom floor is so wonderful! The 10' X 15' garden room with 6 large windows and patio door is in a class all alone. The room is much warmer and the static cold from the windows is cut to almost nothing. Although the system required a lot of care to install (I followed your instructions to the T) there were no problems. The tricky part was installing the cable in the wall and connecting all the cable wires to one small screw terminal. Other than that - it's everything you said it would be. By the way - the mesh you use for attaching the wire is the best I've seen. The other stuff on the market is too stiff and hard to work with.

Tom V.
Charlotte, NC

I purchased Thermotile for my bathroom last year and am very pleased. This purchase is for the adjacent bedroom suite. Happy to see your new product for laminate over cement.

Bradley M.
Fredonia, NY

Been using for years. Never any problems.

Steven M.
Wallingford, CT

LOVE your products. I use approximately 10 mats a year and I've been recommending them to everyone I know in the kitchen and bath industry. Thanks!

Thomas P.
Alexandria, VA