Electric Radiant Tub & Shower Heating

Thank you very much for professionally walking me through the process and your different heating systems. I love the comfort of the warm floor in my master bathroom.

Was satisfied with purchase last year and ordered more for the rest of the house.

I've used the customer support chat twice and the customer service personnel are always prompt and answer the questions I have. They have made selecting and planning my heated floor installation run more smoothly.

Dan was very helpful and had great problem solving ideas. The exchange was not rushed and I felt well supported and informed in the purchasing process. Thanks Dan!

I was stuck in an installation and reached out to my account manager David Kaempf who immediately transferred me to Tech Support. Unfortunately I got the voice mail. and I tried calling back. No sooner did I could scroll through my phone, I got a message from Dan Gutierrez from Tech Support. I called him and he walked me through and troubleshoot my my problem. He made me feel like I was part of the team AND THAT SAVED THE DAY. Big kudos guys, now I no why I've been a member since 2008!

Mitch you've been a pleasure! I have not yet installed my floors but look forward to installing your heat mats in next two weeks or so

Dan was AMAZING! I had a question in online chat, and he called. Not only did he save me some money, we are happy to do business with him in the future!

I've installed ThermoSoft products under both a marble tile floor and an engineered wood floor within my home over the last two years and am very satisfied with both results. The planning and ordering process is easy and straightforward thanks to an well designed website containing all the needed information combined with live technical consultants. The post installation support is excellent, with Dan Gutierrez addressing some initial technical questions, then following up for two weeks to ensure the product was working to my expectations. It is, and now we are enjoying the comfort of heated bathroom floors during the cold winter months.

The gentleman I spoke with was understanding of my problem and discussed solutions. Not rushed and listened respectfully to a lay persons explanation. I will purchase from this company. Thank you dr R

dan was helpful

Dan Gutierrez was extremely helpful. He took multiple calls from me and also from my contractors. He was always very kind and informative. I would recommend Dan to anyone needing advice and product information

Dan was awesome. Very helpful. Walked me thru the diagnosis. Thanks!!

Absolute best experience. Love the product, great costumer service. Knowledgeable, expert advice 100% availability, all in all 5 star company. Would recommend always. Bought radiant heating in all my house in upstate NY. After the second winter is over I can say this system is much better than previous regular heating system I had. Heat is distributed evenly throughout the room, which makes for greater comfort and a nice warm feeling when you walk on it. The system is not drying the air like forced air alternative. It does not have "jumps" in temperature from too hot to too cold, instead the temperature is constant all the winter. Bought thermostats in all the rooms so everyone can choose their own "climate". In terms of money, the electrical bill is about the same as with natural gas heating before (I am not factoring the cost of installation, just bill over bill).

Both the gentleman I talked with were extremely helpful. They were very patient with me as I asked questions that I probably could have had answered through the manual or website. The whole process of working with Thermosoft has definitely been a 5 star experience!! Thanks so much (and stay healthy

I called several times with various questions and every time. Each time I called i was greeted with a kind employee who answered all my questions without making me feel stupid. I have been very pleased with this company and the heating mat was very easy to put down but I had a tile company to put down the tile in my bathroom. This is definitely a 5 star company!

Things were ordered close to last minute. I appreciate the fast shipping as my business is on the line. Products came well packaged. The best part was the customer service I received from calling in to ask questions about what I was ordering. Concise & clear information was given making my decision very easy. Thank you Thermosoft. Be using you on more of my jobs!

I was amazed as I called ThermoSoft at 7:00 PM pacific time left a message with their answering service 1/2 hour later I get a call from Doug and I know it's 10:30 pm where he's from. He answered all our questions and helped us figure out what we needed and gave us a good price. We just placed our order with him and will recommend Doug to my brother in-law as he wants to know how the product is after it's all installed.

Felt I was given good, solid buying advise from Dan G. Had some issues with the new Thermostat but was given excellent info and instructions from Dan regarding settings that I was not sure of. Got that new Thermostat up and working in no time and I then advised Dan that I may have to call back from time to time seeing this new one has so many features and needs to dialed in accurately to perform factual readings. Dan Recommended that I should call him back with ANY questions regarding this. He then added his ext.# to his email. Dans help was exceptional!! Signed his mom, Just Kidding, Kevin Scott

Easy and quick to order from and answered questions promptly and precisely before and after purchase.

My electrician recommended ThermoSoft and ordering was really easy! I am excited to have heated floors in my bathroom.

I had a wonderful experience with Thermosoft from start to finish. Doug and the Thermosoft team met with me to talk about their products, go through options for installation, and make sure that the flooring I was using would be compatible. Their customer service is top notch.

I have been using Thermosoft heat mats in my tile business for years. I like that you stand by your products and have a great support team. If I need help I get to talk to knowledgeable people who will follow through and call back! Keep up the good work

I have a problem and spoke to two different technicians. Each pulled up my project on their data base and was able to help. My experience with your personal has been very positive! Thx

My overall experience with Thermo Soft has been nothing short of "Excellent". The website was easy to maneuver through. Once I found a product that would be viable for my situation, I had a little chat session with the Tech services...namely Dan G. Dan was very informative and helped me through the process of making the right choices. As we corresponded via email, he was quick to respond. That impressed me! I deal with many clients, reps and vendors and it's one of my pet peeves waiting and waiting on a response. Maybe I'm to impatient...Anyway, thank you Dan and Thermo Soft for the great service and product.

You've been very helpful Mitch!

dan was excellent, he responded to my phone call in a timely fashion. He was helpful and willing to give advice..My experience was very good...

Dan was the on-call technician when we were installing our Thermofloor pads, on a Sunday. He responded to the call promptly, was patient and helpful, and made himself available for further questions. I texted him at least one more time on Sunday, and got a prompt, helpful response. I also emailed him, and got a response the next day, and he checked in a couple more times with me, unprompted, to see if I had any more questions. He really gave us first-rate support.

Pretty good service, with timely delivery!

Appreciated prompt response and assistance for a DIYer.

Reps were very helpful. Great personal service and prompt delivery of the items I ordered.

I called tech support because my thermostat wouldn't maintain the set temperature. Dan walked me through several steps over the course of a couple of days. He always called back when he said he would and emailed to follow up. Once we'd tried several steps he identified it as a faulty thermostat and helped me order a new one. Fantastic guy to work with.

Reps were very helpful. Great personal service and prompt delivery of the items I ordered.

Everything's been great! Thank you!

This was a completely new experience for us and Thermosoft walked us through every step of the way. So thrilled with the product and so grateful for the wonderful customer service.

Mitch has been an awesome person to work with. He has provided helpful information along the way during our selection and order process, helped us figure out the right materials and quantities we needed, was excellent at communicating and following up on open orders, was extremely efficient in getting our order processed and delivered timely and was pleasant to work with. I would highly, highly recommend Mitch to anyone needing assistance with their future ThermoSoft orders!

Like shopping in the 60's, GREAT customer Service. Doug, help me get extra padding for our addition, because of a contractor's error. He went above and beyond what a normal company does in today's market. What great products,ease of installation and SUPER customer service. I called Doug three times with questions and he had an answer right away. THanks goes out to Doug what a great customer service Rep.

Service was helpful. I am a novice at this and got the information I needed!

Hi. Thank you very much for the help. You've been a great help. Pleasure doing business with professionals like you guys! Everything went great with installation of new thermostat. I HAVE HEAT!!!!!!! Thanks again all!

I dont usually use chat lines but it worked out when I was able to connect directly with you

You are very attentive and stay on top of things!

You have been extraordinarily helpful!

You were super helpful on the phone!

You've been excellent and thank you for being patient with me!

Everythings been great!

Thank you for your professionalism and support

You guys have been real helpful. I appreciate you being there to talk me through this.

I went on my sister's recommendation and i appreciate what you have done for us, and am looking forward to installing your product

Really good customer service. Answered all my questions.

Doug went the extra mile to make our experience exceptional!

I want to say that I was surprised with your level of follow up and I think you were fantastic at following up without being a pain. Informative and helpful!

Looking forward to getting some great floor heating!

Thank you for your patience and you pleasant persistence.

We're adding floor heat under floating laminate to a chilly master bedroom that the furnace doesn't seem to reach. I've previously installed Thermosoft heat in my shop. Heated floors are really pleasant, and look nicer than baseboard.

Outstanding prices and sale and large selection of products that make it easy to adapt to many applications.

That was a lot of help, thanks for guiding me through the process!

Excellent service!

easy and effortless

I appreciate the great product service, you answered all my questions and were very professional.

I like the products, i wish I had put them in the other house! I'm glad I can use this now!

You've been very helpful! Looking forward to getting it!

Excellent and timely delivery

You guys were very helpful and answered all my questions and I appreciate it

You've been helpful and patient and I appreciate it!

I appreciate all your help and patience with this!

Great product, helpful support, and a timely delivery

You were really helpful! Been great!

Your continued follow up made a huge difference. amazing professional sales and follow up! You gave me the answers I needed and I appreciate it!

You've been very helpful!

Customer service was great.

I always come to you!

The products I received appear to be made locally (USA) which is important to me. My customer service representative (Doug) is very technically adept and efficient. I interact with a large variety of people and care more about competencies than personalities. It was very refreshing to interact with a supplier that genuinely strives for excellence.

I appreciate your help!

have not opened box. Plan to let Electrician and Tile contractor install. Hopefully all parts are there and all goes well.

You've been wonderful. This was quick and easy!

You guys were very helpful for a first time buyer!

Keep up the good work!

This was great! I appreciate you getting back to tome quickly and allowing me to email you about the tech issue.

Mitch is awesome!

You persistence and following up is appreciated, your patience as well!

You guys do a great job, your website format was very easy to use and contact you was very easy as well. i appreciate what you do!

Appreciate the time spent to figure out the best option for my situation.

Great customer service!

I like everything about you guys I always use you!

You guys do great work and we appreciate you following up!

Less Painful than I thought it would be!

You've been good! I like you Mitch!

You guys have been great! It's been good working with you. This project has taken a long time!

Customer service was polite and helpful and promised to exchange a product for a bought by mistake, I purchased additional products from them and then they never sent return information for the purchase they said I would be able to return. After several emails I have not gotten a response

Everything's been great!

Low pitch, low key, not pushy, and inform the customer. I like that very much! I have not however received the CAD layout design for the thermosoft floor heating. A followup email was not answered. Otherwise everything thing else was top notch.

This was an easy install, just as David said.... he walked me through thermostat procedures

All the reps I have spoken with have been very helpful and knowledgeable.

You have been been fabulous! Thank you so much for all your help!

Everything ok

Mitch did great job and was very helpful. You have a great representative in Mitch Thank you Bond Sutton

Got it all is good

Superior customer service!

I appreciate your patience over this long haul!

I appreciate you getting back to me!

T