All Reviews

Thank you very much for professionally walking me through the process and your different heating systems. I love the comfort of the warm floor in my master bathroom.

Was satisfied with purchase last year and ordered more for the rest of the house.

I've used the customer support chat twice and the customer service personnel are always prompt and answer the questions I have. They have made selecting and planning my heated floor installation run more smoothly.

Dan is the best. He was/ is always available when I need him. He call to check to make sure everything is working good.. still working out some things but he is still helping.. which is great because we were blind going into this radiant heat project..

Dan was very helpful and had great problem solving ideas. The exchange was not rushed and I felt well supported and informed in the purchasing process.

Thanks Dan!

I was stuck in an installation and reached out to my account manager David Kaempf who immediately transferred me to Tech Support. Unfortunately I got the voice mail. and I tried calling back. No sooner did I could scroll through my phone, I got a message from Dan Gutierrez from Tech Support. I called him and he walked me through and troubleshoot my my problem. He made me feel like I was part of the team AND THAT SAVED THE DAY. Big kudos guys, now I no why I've been a member since 2008!

Mitch you've been a pleasure! I have not yet installed my floors but look forward to installing your heat mats in next two weeks or so

Dan was AMAZING! I had a question in online chat, and he called. Not only did he save me some money, we are happy to do business with him in the future!

It is nice that most of the time you are available to help right away. I like your chat option.

I've installed ThermoSoft products under both a marble tile floor and an engineered wood floor within my home over the last two years and am very satisfied with both results. The planning and ordering process is easy and straightforward thanks to an well designed website containing all the needed information combined with live technical consultants. The post installation support is excellent, with Dan Gutierrez addressing some initial technical questions, then following up for two weeks to ensure the product was working to my expectations. It is, and now we are enjoying the comfort of heated bathroom floors during the cold winter months.

The gentleman I spoke with was understanding of my problem and discussed solutions. Not rushed and listened respectfully to a lay persons explanation. I will purchase from this company. Thank you
dr R

The gentleman I spoke with was understanding of my problem and discussed solutions. Not rushed and listened respectfully to a lay persons explanation. I will purchase from this company. Thank you
dr R

dan was helpful

Dan Gutierrez was extremely helpful. He took multiple calls from me and also from my contractors. He was always very kind and informative. I would recommend Dan to anyone needing advice and product information

Your rep, Dan Gutierrez, helped me troubleshoot my bathroom floor heating system and send me what I needed to solve my problem. He was polite and professional.